FAQ

1. FAQ about program installation

  • For Windows 11, 10, 8.1, 8 installation with administrator rights is required. If you install with a standard user account, right-click on the Setup.exe file and select “run as administrator”.
  • For Windows 7, it is recommended to switch off the option of User account control before installing the program. This should be done from the Control panel and the user account icon.
  • DO NOT install the program in the system folder C:\Program Files and C:\Program Files (x86).
  • it is not recommended to change the default localization of the dot4cad work environment, which is C:/CADProjekt.

2. Does the program function without the HASP key?

  • No, the program can operate only with the HASP key connected to the USB port of the computer.

3. Is it possible to save projects or other data on the USB key?

  • No, the USB key key is not a portable flash memory. It is only a security device for the program.

4. Additional modules do not function

  • Most probably the correct codes have not been entered. In order to enter them, start the program, close the project selection and click on the Access codes icon (with a padlock symbol, in the upper left corner).

5. I have entered registration codes for the program CAD Decor / CAD Kitchens and there are still empty boxes in the codes table. What should I do with them?

  • Those empty boxes are for additional modules. The name of each module is displayed on the left-hand side of the codes table. You should fill out the boxes if You have purchased any of the additional modules. If not – then You should leave these boxes empty.

6. After starting the program, a table with the codes appears

  • The program license code was not entered (CAD Decor/CAD Kitchens/CAD Decor PRO) or the code was entered incorrectly (usually in such a situation a red cross will appear next to the entry field, or in the case of versions 2.4 (CAD Decor/CAD Decor PRO) and 6.4 (CAD Kitchens) and older the code is highlighted in yellow).

7. Missing HASP key message appears

  • The HASP key is not connected or there is a problem with its driver. If the key is connected and the message still appears, please contact technical support.

8. Functions under the right mouse button do not work (e.g. move, rotate, copy, etc.)

  • Close the program.
  • Right click on the program shortcut, then select Open file location.
  • Open the reset_menu file (CAD Decor) or reset_menu_meble (CAD Kitchens) or reset_menu_pro (CAD Decor PRO).

9. How to change the colour of the screen background in the dot4cad environment?

  • After running the program select the Information position in the main program menu, select Settings and then the White screen or Black screen option.

10. I want to create a new design but the button New (Next) is inactive

  • Most likely You have not filled out the boxes Design name or Designer Name.

11. How to change the directory for saving projects?

  • In the dialog box Design selection click on Options, then click the button with the magnifying glass (!) and select the folder in which projects are to be saved. Confirm by clicking Ok. If the path is correct, then click Add and Save as default.

12. A problem with opening the project

  • In the Design selection dialog box with the list of projects there is a button Recover, which runs the function enabling to recover and save under a different name the project that is causing the problem.

13. What is the easiest way to prepare project files to be sent by e-mail?

  • In the Design selection dialog right-click on the chosen project and select and option Export document(s), and then indicate the location for saving the compressed ZIP directory with project files. The project saved in this way can be easily attached to the e-mail.

14. How to improve the quality of visualization (irregular, sharp edges)?

  • The only way of improving the quality of smoothing the edges is to change the parameter of anti-aliasing.
  • To do it, please run the program, open some project and enter the command anty on the Command Bar.
  • Press Enter to confirm and then choose the highest possible value (it depends on the graphic card).
  • If there are no options available to choose from it may mean that the card is too weak or there is a problem with its drive.

15. Why are NVIDIA GeForce graphics cards recommended for CAD Decor PRO/CAD Decor/CAD Kitchens?

  • NVIDIA GeForce graphic cards drivers are the most optimized and characterized by the lowest unreliability in terms of OpenGL libraries support (on which CAD Decor, CAD Kuchnie, CAD Decor PRO visualizations are based).

16. Moving all projects to another post

  • Specify the location of the folder with projects on the disk. To do this please start the programme, in the viewport of projects’ selection  choose Options and note ‘Document’s Catalogue’ (the default is C:/CadProjekt/Projekty).
  • Then go to a predefined folder containing a subfolder with projects.
  • Copy the folder on the memory stick with projects (default Projects).
  • Connect the memory stick to the new workstation.
  • Connect the memory stick to the new workstation.
  • Copy the folder with projects (default Projects) from the memory stick.
  • Paste it into a new location (it can also be the folder C:/CADProjekt assuming that in this location there is a newly installed programme, through which there have not been saved any projects).
  • If you paste the folder of our projects into C:/CADProjekt and it is called ‘Projects’ you should replace the existing folder of the same name.
  • If you paste the folder of our projects into a different location please make a note of it and add it to the programme. To do this, follow these points.
  • Turn on the programme and in the viewport of projects’ selection choose Options.
  • Then click the Browse button, select the folder with the projects in this location in which it was placed and confirm with the OK button.
  • Finally click “Set as default”.
  • Company CAD Projekt K&A is not liable for any damage or loss of projects as a result of incorrect completion of the above steps. In case of doubt, please contact your IT specialist.

17. Moving the user's cabinet database to another post

  • Go to the installation folder of the program. On the program’s shortcut on the desktop, right-click, select Open file location, then move up one directory (ALT+up arrow key combination).
  • Locate the folder named BNS_User, copy and paste it onto the portable memory stick.
  • Connect the memory stick to the new station.
  • Copy the BNS_User folder from the memory stick.
  • Navigate to the installation folder with the program (like in the first point).
  • Paste the previously copied BNS_User folder, replacing the existing one for all files.
  • User’s cabinet databases do not merge, but replace. If there are any lockers in the replaced database, they will be lost. It is not possible to have more than one locker user base at the same time.

18. Moving User's tile base to another post

  • Go to the installation folder of the program. On the program’s shortcut on the desktop, right-click, select Open file location, then move up one directory (ALT+up arrow key combination).
  • Locate the folder named Tiles and open it.
  • Locate two files User’s database and copy them to a memory stick.
  • Connect the memory to the new workstation.
  • Copy two files User’s database from the memory stick
  • Navigate to the installation folder with the program and the Tiles subfolder (like in the first  and second point).
  • Paste previously copied files User’s database, replacing the existing one on all files.
  • User’s tile databases do not merge, but replace. If there are any tiles in the replaced database they will be lost. It is not possible to have more than one user’s tile base at the same time.

19. Moving the user’s interior design elements database to another post

  • Start the program from which you want to transfer the database and open any project.
  • Turn on the interior design elements.
  • In the upper part of the window, click on the User Base button (please do not confuse with a list of databases in the left part of the window).
  • Then, under the User Base button, click on the Export Base button.
  • Indicate the portable memory as the storage location and click Save.
  • Connect the memory stick to the new workstation
  • Perform the movements of the first 3 subsections
  • Click Import the database, go to a memory stick in the drive’s browse window.
  • Indicate b_user file and click Open.

20. Moving user's texture database to another post

  • Locate the folder with your own textures and make a note of its location.
  • Copy it to a memory stick.
  • Connect the memory stick to the new workstation.
  • Copy the folder from the memory stick to the same location as it was on the workstation from which it is being moved.
  • For User’s textures to be visible in projects transferred from another workstation, the locations of User’s textures on all workstations must coincide – the textures must be in the same location. If on the original computer the folder with textures is in location e.g. D:\My textures, on the new workstation it must also be in the same location. If you change the drive letter or folder name, the textures will not load in the previously created projects.

21. Moving user's material database to another post

  • Go to the installation folder of the program. On the program’s shortcut on the desktop, right-click, select Open file location, then move up one directory (ALT+up arrow key combination).
  • Navigate to the DB_MATERIALS folder.
  • Locate the folder called My Materials, copy and paste it onto your memory stick.
  • Connect the memory stick to the new workstation.
  • Copy the My Materials folder from the memory stick.
  • Navigate to the installation folder with the program (like in the first point).
  • Navigate to the DB_MATERIALS folder.
  • Paste the previously copied My Materials folder replacing the existing one into all files.
  • If new user materials have already been created in the new position before the transfer, the transfer will overwrite them.

22. Moving a list of favourite interior items to another post

  • Go to the installation folder of the program. On the program’s shortcut on the desktop, right-click, select Open file location, then move up one directory (ALT+up arrow key combination).
  • Navigate to the add-ons folder.
  • Locate the files named favourites.qmp and favourites_tree.qmp.
  • Copy and paste them onto a memory stick.
  • Connect the memory stick to the new workstation.
  • Navigate to the installation folder with the program (like in the first point).
  • Navigate to the add-ons folder.
  • Paste the previously copied favourites.qmp and favourites_tree.qmp files replacing the existing one on all files.

23. How to perform a manual program update?

To update the program manually, go to the program installation place, run the iUpdate.exe file and follow the instructions. At this point, the program must be turned off. To access the program installation place:

  • Right click on the program shortcut, select Open file location, then move up one directory (ALT+up arrow key combination).

When the internet updater is started, it first updates the program files (the program files are in the upper part of the list and are greyed out). Once this process is complete, the updater will allow you to select which databases to update or download.

24. Radiosity calculations have been stopped because all available RAM memory has been used

  • The message is not a program error but information for the user.
  • Radiosity Render counts as long as RAM memory is available.
  • If the memory usage in the whole computer fluctuates around 85-90%, the program will stop calculating.
  • The appearance of a message does not mean complete rendering of the scene, but the use of all available RAM memory.
  • The user decides when to stop the render. In most cases, this is the moment when dark stains on objects disappear. Not later than after dozen minutes.
  • Longer calculation time Radiosity eliminates dark stains, but does not result better quality visualization.
  • If the dark stains do not disappear after a dozen/several minutes, you must do Final gathering.
  • The message appears twice. After 15 minutes and / or when the available memory runs out in the system.
  • The message may appear earlier than after 15 minutes if RAM memory has been exhausted before.
  • RAM memory will wear out faster when the design is heavier.
  • The longer the program counts, the more RAM it use.
  • CAD programs share RAM memory with other programs, so if, for example, we use an e-mail program, a browser with more than a dozen internet bookmark, other programs, then the pool of available RAM for CAD software will be smaller so the message will appear earlier.
  • The graphics card and its memory are not related to the above message.
Need more help?

If You did not find Your question above, please send it to us: pomoc@cadprojekt.com.pl