Technical Support

Service announcements for customers

If the title problem occurs, we recommend running On-line updater. If the problems persist after this action, we recommend contacting Technical support directly.

In recent days, most likely as a result of updating the built-in Microsoft Defender antivirus software in Windows 10/11, we have detected incorrect threat detections in files downloaded via the online updater. We have not found a similar problem when other software than the aforementioned Microsoft Defender is responsible for computer protection. The detections concern both exe files, installers of VCredist packages provided by Microsoft (necessary system components for the operation of CAD Decor/Kitchens), and exe files created by CAD Projekt K&A. Due to the inability to influence the operation of the Microsoft Defender detection engine, we conduct analyzes to eliminate incorrect detections.

As a result of the June Windows updates, we are receiving reports of problems with the screen going blank or the program shutting down while running. The reports received are very similar. The program shuts down or the screen goes blank. It is not possible to restart the program until Windows is restarted. The problem is not related to a software error. It is caused by a malfunctioning graphics card driver. In order to resolve it, please contact your IT specialist. We suggest checking the Windows Application Log Viewer for NVIDIA OpenGL Driver Error code: 2, 3, 7. If you are unsure whether you are experiencing this type of problem, our Technical Service team is available to help.

Before you report a problem

Check that you have downloaded the latest version. We introduce updates on a regular basis and it is possible that your problem has already been solved. To determine whether your program is up to date, please compare the number shown in the top right corner of the visualization window with the latest official version of the program:

  • CAD Decor PRO: 4.0.5.60
  • CAD Decor: 4.0.5.60
  • CAD Kuchnie: 8.0.5.60

Applies to Polish versions of the software

Contact us

Prepare the designation of your USB key before contacting the service.

CONTACT FORM

Technical support works:
Mon.-Fri. 8.00 a.m. to 5.00 p.m.
pomoc@cadprojekt.com.pl
tel. +48 61 662 38 83

We would like to inform you that we have terminated technical support for CAD Decor 1.9, CAD Kitchens 5.6 and older software versions.

Update history

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